In the event of a crime, what should a security officer do first?

When responding to a crime, the first priority for a security officer is to stay calm, observe, and report. This approach ensures that the officer remains composed, allowing them to accurately assess the situation while gathering crucial details about what is happening. Observing the scene carefully enables the officer to collect information that can be pivotal for law enforcement when they arrive, such as descriptions of the suspect, any vehicles involved, and the sequence of events.

Engaging directly with a suspect or trying to apprehend them could escalate the situation, potentially leading to harm. Reporting the incident promptly to the appropriate authorities, such as the police, is essential, but that action follows the initial steps of maintaining composure and gathering information. This ensures a comprehensive understanding of the incident, which is critical for effective communication with law enforcement and for the safety of all involved.