What should a security officer do if they are unsure how to respond to a situation?

When faced with uncertainty in a situation, a security officer should consult established protocols or seek guidance. This approach is essential because established protocols are designed to provide clear instructions and best practices for handling various scenarios, ensuring that the officer acts within the boundaries of their role and responsibility. By doing so, the officer helps maintain safety, security, and compliance with legal and organizational standards.

Seeking guidance from a supervisor or experienced colleague can also provide valuable insights, ensuring that the officer makes an informed decision. This is particularly important in potentially high-stress situations where the implications of a decision could significantly impact individuals' safety or the security environment. Relying on established guidelines and experienced personnel can help the officer navigate complex situations effectively, reducing the risk of mistakes that could arise from acting independently or ignoring protocols.