When addressing a conflict, what is a helpful phrase to use instead of 'calm down'?

Using the phrase "I understand your problem and I'm here to help" is effective in addressing a conflict because it demonstrates empathy and a willingness to engage in a constructive dialogue. This approach helps to de-escalate tensions by acknowledging the other person's feelings and concerns. It shows that you are not dismissing their emotions but rather validating them, which can create an environment of cooperation.

When individuals are in a conflict, they often feel unheard or misunderstood. By articulating your understanding and willingness to assist, you foster trust and openness. This can reduce the intensity of the situation and pave the way for a more productive conversation about potential solutions.

In contrast, phrases that suggest withdrawal or criticism, such as telling someone to relax, back off, or be quiet, may escalate the conflict further. These approaches often come off as dismissive, which can exacerbate the individual's feelings of frustration or anger rather than alleviating them.